Good to know
Frequently asked questions
Here we answer the frequently asked questions about our internet service, installation, payments, contracts and support. Whether you have just moved to Hungary or have lived here for years, these frequently asked questions help you get started with confidence.
How much Internet speed (Mbit/s) do I need?
It depends on how you use the internet. We offer multiple packages, including options for casual browsing, remote work, online gaming, and 4K streaming. To see which speeds and plans are available at your address, use our availability checker for a personalized recommendation.
Do I need to speak Hungarian to get connected?
No! You do not need to speak Hungarian to get connected. Our services are made to be accessible and user-friendly for international customers.
Do I need a Hungarian address card (lakcímkártya)?
No. You do not need an address card to get internet through us. We take care of the requirements on your behalf, so you can get connected even if you have just arrived.
Do I receive an invoice?
Yes. You receive an invoice for every payment. You can also view and download all your invoices at any time in your customer portal.
What equipment do I need to use the internet service?
We provide all the necessary equipment, including a router, to ensure you can enjoy fast and reliable internet service. The equipment is included in your subscription, free of charge.
Can I use my own internet router?
Yes, absolutely! The router we provide can be switched to full bridge mode, so you’re free to use your own equipment if you prefer.
How long does it take to get connected after signing up?
Fiber: we contact you within 1–2 business days to schedule the installation, and most customers are online within 2–3 working days. 5G: your pre-configured router is shipped to you, plug it in and you are online.
Can I use your internet services in multiple locations within Hungary?
Yes. You can have a separate subscription for each address, for example your home and a holiday home. Please check coverage for each address using the availability checker.
What happens if I move to a different address in Hungary?
Just let us know in advance. If your new address is within our coverage area, we’ll transfer your connection without hassle.
Is there a setup fee?
Choose a 24-month plan and installation is free. Shorter commitment options may include a setup fee, always clearly shown before you order.
Is a Hungarian phone number required?
No, we communicate via email and international phone numbers as well. You don’t need a Hungarian SIM card.
Do you offer support in English?
Yes! All communication, documentation and technical support are available in English, Dutch, German or French. Can’t find your answer in these frequently asked questions? Simply contact us.
Can I change my internet plan later?
Yes. You can upgrade your plan at any time. Want to move to a lower plan? Contact our support team; the options depend on your contract.
Is your service suitable for working from home?
Absolutely. Our GigaFiber 1000 and 2000 plans are ideal for remote work, Zoom/Teams meetings and large uploads. Please use our availability checker to see our current offers.
What happens if I don’t pay on time?
Your connection may be suspended after multiple reminders. A reactivation fee applies. Please read our Terms of Service for more details on this matter.
Can I use my connection for VPN or remote access?
Yes. VPN usage is allowed and fully supported on all plans.
Do you offer business internet?
Yes. We provide custom plans for small businesses and home offices. Contact us to discuss options.
Is a WiFi router included?
Yes. All plans, fiber and 5G, include a high-quality WiFi 6 router on loan, pre-configured for your home.
Do I need a Hungarian bank account?
No. We accept international cards and SEPA direct debit via Stripe.
Can I get a static IP address?
Yes. Add a static IP if you need reliable remote access to your cameras, VPN, NAS or home server. It’s available as an optional monthly add-on.
How do I cancel my subscription?
After the first term, you can cancel at any time with one month’s notice by contacting support. Please read our Terms of Service for more details on this matter.
Do you block any websites or services?
No. We offer unrestricted access to the internet with no filtering or censorship.
Is your internet service truly unlimited?
Yes. There are no data caps or speed throttling. You can use as much as you need.
What contract options can I choose from?
Choose the commitment that suits you: no commitment, 12 months or 24 months. Staying for a shorter time or keeping your options open? Enjoy the freedom of no commitment.
What is the typical installation process like?
Fiber: after confirming your order, our technician visits your home to install the line and connect your router, usually in about half an hour. 5G: there is no visit; your pre-configured router is shipped to you and you simply plug it in. See the full installation process.
What if there is no fiber at my address?
Then 5G home internet is often the answer: unlimited data, up to 400 Mbps and a pre-configured router delivered to your door. Read more about 5G home internet in Hungary.
Is 5G home internet available in my area?
Our 5G home internet runs on Hungary’s best network with nationwide coverage. Check your address with the availability check to see if 5G is available where you live. Read more about 5G home internet in Hungary.
Can I get internet in a holiday home in Hungary?
Yes. For holiday homes and rural properties without fiber, 5G home internet is often the easiest option: no technician visit, the router arrives pre-configured and you simply plug it in.
What is the difference between 5G and 4G home internet?
5G is faster and handles more devices at the same time. Where 5G is not available yet, 4G home internet is often possible. Contact us and we will check the best option for your address.
Still unsure?
Answers beyond the frequently asked questions
Not every situation fits in a list of frequently asked questions. A holiday home without fiber, two addresses, or a business connection? If your question is not among the frequently asked questions above, our team helps you personally. Want to know more about your rights as an internet customer in Hungary? The market is supervised by the National Media and Infocommunications Authority.
- Answers in your own language
- Help before, during and after installation
- Contact by email or phone
See which plans are available at your address
Read the frequently asked questions and still unsure? Check your address and see exactly what is available, in seconds.